HughesNet® FAQ

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How does HughesNet phone service work?

Your HughesNet phone service is transmitted by satellite the same way your Internet service communicates with a Network Operations Center (NOC). That way, your phone doesn’t even need wires, so you can live far away from where phone poles can reach and still have...

How important is Internet service in rural areas?

Internet service is vital in today’s world. Banking, job hunting, schooling, and even applying for government assistance is mostly done online. Shopping for goods, services, and groceries is increasingly taking place online. Even medical consultations can be done...

How does Internet enhance my business?

No matter where your business is located, being connected is almost a necessity these days. Businesses don't just run websites on the Internet. They also communicate with suppliers and clients, and most importantly credit card sales are processed online. Making these...

How much data do you get on a HughesNet business plan?

Business plans from HughesNet offer three kind of data: Daytime, Anytime, and Bonus Zone. Daytime data is used from 8 a.m. to 6 p.m. and Bonus Zone data is used from 2 a.m. to 8 a.m. Anytime data is available no matter what time of day you use the Internet.

Does HughesNet have business options?

HughesNet knows people want to do business no matter where they are. All businesses benefit from high-speed Internet, but not all of them are close to cable or fiber optic lines. The best option is satellite because it can not only enhance your business with...

What features come with HughesNet telephone service?

Telephone service from HughesNet comes with all the features you love. Call waiting, caller ID, voicemail, call forwarding and call blocking, all on an easy-to-manage web portal. Plus, if it's available you can keep your old phone number when you switch to HughesNet!

What is Voice-Over-IP (VoIP) phone service?

With traditional phone service, the signal is sent from one phone to the other using a network of wires. Voice-Over-IP (VoIP) turns the signal into data and transmit it via satellite, the same way it transmits Internet data. This way, you don't have to lay expensive...

Does HughesNet offer telephone service?

With a HughesNet satellite connection, you can get Voice-Over-IP (VoIP) telephone service. This means that your phone calls are transmitted as data instead of as sound over wires. VoIP calls are clearer and more secure than analog calls, and they don't require...

What is the Bonus Zone?

The Bonus Zone is between 2 a.m. and 8 a.m. As part of your HughesNet satellite Internet service, you get 50GB per billing cycle that can only be used during these times. Since these are off-peak hours, the Bonus Zone is the best time to do large downloads or updates...

What are Data Tokens?

Although your HughesNet satellite Internet plan comes with unlimited data, your download speed will slow down if you exceed the plan maximum before the end of your monthly billing cycle. With the right plan, you shouldn't go over your maximum, but sometimes that big...

What is satellite Internet?

The Internet is provided through a few different mediums. Some common ones include through telephone or cable lines, or through fiber optic lines. These start at a transmission center, and are linked to hubs, which then link to individual homes and businesses....

Why should I get Internet in a rural or remote area?

Today, everything is on the Internet. We bank in the Internet, and buy many of our products on the Internet. Applying for jobs, getting an education, or applying for government benefits are all done on the Internet. You can even visit a doctor over the Internet...

What is satellite throughput?

Since this is a word you will see a lot in relation to HughesNet satellite Internet, it's important to know what it means. Satellites both send and receive transmissions so you can get in the Internet. If you think of satellite transmissions as cars traveling on a...

Is HughesNet WiFi good?

WiFi comes built right into your HughesNet router, allowing it to spread over your entire home or business. How much WiFi you get depends on your data plan, and if you use a lot of devices, you may experience some slow speeds. However, the average household can not...

What happens to my HughesNet Internet if I move?

One of the biggest benefits of HughesNet satellite Internet is that you can take it with you anywhere in the United States. Other types of Internet require infrastructure to be laid into the ground, which means some providers don't service some areas. Since satellite...

How does the dish find the satellite?

HughesNet satellites are in an orbit that is geosynchronous, which means that they travel at the same speed as the rotation of the Earth. This means that each satellite is always in the same place over the planet. Most geosynchronous orbits are around the Equator,...

Can I clean my satellite dish?

You generally should not have to clean your satellite dish, but some debris can interrupt your signal. It is best to keep your dish free of leaves and yard and animal waste. You can do this easily with a broom or soft cloth. The important thing is to make sure the...

Is HughesNet fast enough for Netflix?

Netflix runs very well on HughesNet on a variety of settings and speeds. Higher definitions use more data, but HughesNet satellite Internet plans offer enough data to get plenty of binge time in no matter what definition you watch your Netflix shows in!

Does HughesNet have a data limit?

With HughesNet satellite internet, you get unlimited data. Your plan provides your base amount of data that you can receive at broadband speed. If you go over that, your speed with be reduced until the next billing cycle. However, we offer two ways to offset exceeding...

How fast is satellite Internet?

Cable and fiber are faster than satellite Internet right now because they are more common technologies and have been in use longer. The copper wires that transmit cable Internet are sometimes the same ones used to transmit analog phone signals! Satellite Internet...

Is satellite Internet the best option?

Many regions have access to either copper or fiber wires for transmission of Internet. However, remote regions, rural regions, and mountainous regions might be expensive to lay wires to. Plus, an Internet signal diminishes the farther it has to travel from the nearest...

What’s included in the HughesNet satellite installation?

Everything you need for satellite Internet is included in your HughesNet satellite Internet installation. This includes the dish, the receiver, and the connecting cables. The Federal Communications Commission requires that any satellite system that both sends and...

Which HughesNet modem network should I use?

The HughesNet satellite Internet modem allows you to choose from two different networks: a 2.4 GHz connection and a 5 GHz connection. The 2.4 GHz option is best for long-range connectivity, and can cover longer distances and provide better connectivity when traveling...

What is HughesNet Gen5?

HughesNet Gen5 is the latest generation of HughesNet satellite internet service, and offers faster speeds, higher data caps, and integrated WiFi. HughesNet Gen5 also includes a 'Bonus Zone' which reduces the amount of data you use during non-peak hours (2am-8am).

Will bad weather affect my HughesNet service?

HughesNet satellite Internet technology has improved and so has a satellite's ability to transmit through inclement weather. The Ku band satellite transmissions can usually pierce through a typical rainy day or cloud coverage and even some severe storms. However,...

How does satellite internet work?

Essentially your device will emit a signal that is then transmitted to a satellite dish via your modem. The signal is then sent to an orbiting satellite that relays that signal to your satellite provider. From there, the process is reversed, from provider, to the...

How much does HughesNet cost?

HughesNet satellite internet is available in four different tiers, ranging from $59.99 per month to $149.99 per month, with data packages ranging from 10GB to 50GB. All plans offer download speeds up to 25Mbps, and upload seeds up to 3 Mbps.

Can I get HughesNet in my area?

HughesNet satellite Internet is available in all 50 states to nearly 310 million people, making it the largest satellite Internet provider in the U.S. in terms of coverage area.

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