HughesNet® FAQ

General
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What is the Bonus Zone?

The Bonus Zone is between 2 a.m. and 8 a.m. As part of your HughesNet satellite Internet service, you get 50GB per billing cycle that can only be used during these times. Since these are off-peak hours, the Bonus Zone is the best time to do large downloads or updates...

What are Data Tokens?

Although your HughesNet satellite Internet plan comes with unlimited data, your download speed will slow down if you exceed the plan maximum before the end of your monthly billing cycle. With the right plan, you shouldn't go over your maximum, but sometimes that big...

What is satellite throughput?

Since this is a word you will see a lot in relation to HughesNet satellite Internet, it's important to know what it means. Satellites both send and receive transmissions so you can get in the Internet. If you think of satellite transmissions as cars traveling on a...

Is HughesNet WiFi good?

WiFi comes built right into your HughesNet router, allowing it to spread over your entire home or business. How much WiFi you get depends on your data plan, and if you use a lot of devices, you may experience some slow speeds. However, the average household can not...

How does the dish find the satellite?

HughesNet satellites are in an orbit that is geosynchronous, which means that they travel at the same speed as the rotation of the Earth. This means that each satellite is always in the same place over the planet. Most geosynchronous orbits are around the Equator,...

Can I clean my satellite dish?

You generally should not have to clean your satellite dish, but some debris can interrupt your signal. It is best to keep your dish free of leaves and yard and animal waste. You can do this easily with a broom or soft cloth. The important thing is to make sure the...

What’s included in the HughesNet satellite installation?

Everything you need for satellite Internet is included in your HughesNet satellite Internet installation. This includes the dish, the receiver, and the connecting cables. The Federal Communications Commission requires that any satellite system that both sends and...

Will bad weather affect my HughesNet service?

HughesNet satellite Internet technology has improved and so has a satellite's ability to transmit through inclement weather. The Ku band satellite transmissions can usually pierce through a typical rainy day or cloud coverage and even some severe storms. However,...

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